WebYou can create conference calls by merging active calls together. While on a conference call, you can mute yourself, place the other participants on hold, or disconnect from the conference. Note: You cannot create a … WebOct 2, 2024 · Genesys Agent Desktop enables communication with co-workers and customers. Interactions can use various channels, such as voice, chat, or email. You can get help from team members, use standard responses, and contact or respond to customers. ESM application. Genesys Engage cloud application.

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